Frequently Asked Questions
Everything you need to know about RentGuard's compliance engine.
How does the AI Maintenance Triage work?
When a tenant reports an issue via their mobile device, our AI classifies the hazard and assigns a severity rating based on Awaab's Law. It generates a timestamped audit PDF and emails a one-click budget authorisation link to the landlord. Once approved, your contractor is dispatched. Each classification is presented as a recommendation for your review — you remain responsible for the final assessment and any statutory notifications.
Do tenants need to download an app to report issues?
No. Tenants simply use a mobile-friendly web link (which can be triggered via QR code or email) to snap a photo and submit their report directly from their smartphone browser.
Are the hazard assessments legally compliant?
Our AI engine is calibrated to flag high-severity hazards like damp and mould, and it applies statutory action deadlines aligned with Awaab's Law as extended to the private rented sector by the Renters' Rights Act 2025. Outputs are recommendations for your review — you remain responsible for the final assessment and any statutory notifications.
Is the Form 4A (rent increase) notice court-ready?
Yes. Every Form 4A PDF is generated using the latest statutory templates and includes the full prescribed guidance from the Renters' Rights Act 2026 framework — including the charges table (Q4.7), Section 5 tenant guidance, and Notes A and B on timing rules.
Is the Form 3A (Section 8) possession notice legally valid?
Yes. Every Form 3A PDF includes the full Schedule 2 statutory wording for each ground relied upon in Question 4.2, and requires a factual explanation in Question 4.3. Both are mandatory for the notice to be valid. The tool blocks generation if either is missing.
What CRM exports do you support for bulk audits?
Our Intelligent Mapper is designed to work with all major UK CRMs, including Reapit, Street, and Alto. As long as you can export your property data to CSV, RentGuard can audit it.
What's the difference between single notices and bulk CSV uploads?
The single notice builder (£5 per notice) is for one-off notices on your own property. The bulk CSV uploader is a commercial feature: upload a portfolio file with 50 or 500 properties, and RentGuard generates every compliant notice in a single ZIP download. Bulk access requires a commercial licence.
Can I use RentGuard if I'm a letting agency or law firm?
Yes, but you need a commercial licence. The £5-per-notice pricing is licensed for individual landlords on their own portfolio only. Law firms and letting agencies processing notices on behalf of clients require a commercial licence, which includes white-label branding, a Data Processing Agreement (DPA), multi-user access, and a dedicated support contact. Contact hello@getrentguard.co.uk for a quote.
What happens if the law changes — do I need to update anything?
No. The notice templates and statutory wording live centrally on our system, not in your browser. When the Renters' Rights Act or Awaab's Law guidance is updated, all users automatically get the updated version on their next generation. You never have to chase legislative change.
Still have questions? Email us — we reply within one working day.